Workforce Automation

ZSL’s Workforce Automation Suite provides solution for telecommunication & similar enterprises to build a collaborative and interactive platform that promote an enhanced interaction between the customer care executive and field force engineers who are in fly. This end-to-end mobile solution seamlessly connects the on-move workforces to the in-house customer care representative or to the customer location or application server making it a real time possibility of speeding up the business processes, automating the business process activities and an optimized customer services at a faster pace. We provide Workforce Automation solution for iPhones, BlackBerry, G1 Phones, Pocket PC and Windows Mobile. Our Workforce Automation mobility solution brings you increased and quicker returns through improved production and operation efficiency.

Our Workforce Automation suite will

• Optimize your customer service through timely service and help achieve greater customer satisfaction
• Improve the production and operation efficiency
• Improve your management efficiency
• Identify the available workforce, in prior, and schedule and allocate the activities
• Instantly track the current activities carried out by your workforce and its status
• Provide you the interactive collaboration platform easing and smoothening the interaction between the field personnel, customer care representative and customer
• Have integrated maps to help your field force to identify their current location and navigate to the required location easily
• Help you shorten the business cycle and reduce the time frame taken to execute an activity

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For more information on how ZSL can help you with Mobile Computing Solutions please click here