Insured Vehicle Accident Recovery System (iVARS) is a state-of-art product to empower the functionalities of the Recovery Agencies involved in claims processing lead activities of Vehicle Insurance Company.

Objective of iVARSTM

  • IVARS is a product developed basically to facilitate the activities of the Recovery Agencies in having first-hand information about the claims from the Insurance Company and to regulate the activities of the Recovery Operators (RO) through the Recovery Agents to serve the customers in time.

  • Fundamentally this software product focuses on the day-to-day operations of the Recovery Operators who work in harmony with the Recovery Agents and their primary role is to assist the insured/claimant caught up in the unforeseen situations like vehicle accident or break down.

Scope of iVARSTM

  • To serve the customers in time, fulfilling their crucial needs, thus reducing the timeframe involved in the recovery operations.

  • To have an accurate information and effective communication.

Environment/Technology

This application works on
1. Scripting Language – ASP.Net, VB.Net, XML Web Services
2. Database – SQL Server
3. Operating System – Windows 2000/2003
4. Web Server – IIS 4.0.

Work Flow of the Recovery Operation

Recovery Agency

  • Insurance company would inform Recovery Agent about the claim initiated by the claimant through the web, along with the information about the alternative arrangement that needs to be facilitated to the customer, which could either be providing an alternative vehicle or a drop.
  • Based on the information provided by the Insurance Company, the Recovery Agent would assign the Recovery Operator the task of physically reporting to the incident site, based on the Recovery Operator’s availability via automated SMS.

  • Once the task gets assigned, the concerned Recovery Operator can remotely download the information to the Mobile device through the wireless Internet.

  • Recovery operator visits the spot with the Mobile device and registers if any deviation observed in the information provided.
  • After the execution of the task, confirmation will be sent back to the Recovery Agent from the Mobile device via wireless Internet.
  • The Recovery Agent will access the information reported by the Recovery Operator by logging into the web application and a consolidated report on the recovery operations performed to the customer will be sent to the Insurance Company.

First-Hand Information from Insurance Company to the Recovery Agent

  • iVARSTM software has features to record the first-hand information about the claim and the claimant needs from the Insurance Company with a high level of accuracy.

  • And the communication takes place in a fraction of second, since the Recovery Agents access the information by logging into the web module of this product.

Information Transfer to Recovery Operator by Recovery Agent

  • iVARSTM helps in quick information transfer and assignment of task to the recovery operators, based on their availability through the web application.

  • Since this software supports Mobile device, the recovery operators can download the needed information even when they are on move.

Information Transfer to Recovery Agent by Recovery Operator

This product has features to support the transfer of information registered by the Recovery Operators to the Recovery Agents through the Mobile device via the wireless Internet.

Reports to the Insurance Company

This software is designed to generate consolidated reports on the recovery operations performed to the customer on day-to-day basis and also has options to send the same to the Insurance Company.

Salient Features of iVARSTM

  • Reduced human intervention at data gathering stage, thereby a very high precision level on the acquired information is maintained.
  • Facilitates a speedy recovery operation.
  • Automation of the day-to-day activities of the recovery operators.
  • Windows-based mobile application, which runs on Windows Mobile 5.0 Operating System that keeps the recovery agent to work from the field effectively and even when they are on the move.
 
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